We’ve compiled a list of Frequently Asked Questions for your convenience. If you have other questions, feel free to email our team at email@example.com
Do you do destination weddings?
Yes, we love destination weddings! Take a look at the weddings we have done in Tuscany and the French Alps.
Do you provide partial day coverage?
The hours we cover are listed as part of our packages.
Do you do other event photography for the lead up to the wedding? E.g. the Mehdi or engagement party.
Yes we do indeed! Once you have booked us, we are there for you every step of the way. It gives us an opportunity to meet your family and friends before the big day, so they too can feel comfortable in front of the lens.
What happens if the wedding day is extended due to unforeseen circumstances? Are we billed extra for overtime past the contracted hours?
Within reason, we have stayed for longer and not charged our couples for the extra hour. We have found that things don’t always go according to plan, and we don’t want to add to your stress. If however, everything has gone to plan and you’d like us to stay for an extra period of time, then we will charge for overtime.
I have downtime between events on my wedding day, will I be charged for that downtime?
For a variety of reasons, we have to charge for the time in between sections of the day. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you, and your significant other, out for a photo session or take more family portraits or candid shots.
We live outside of your stated office locations, is it possible for you to meet us in a different city?
Our clients come from all over the United Kingdom and the globe. We will always make the best effort to meet you before the wedding. In many cases, when are clients are not in London or Nottingham, we organise to meet you at your chosen wedding venue at a suitable date (1-2 months) before your big day. This is a great opportunity for us to assess your venue and scout possible locations for those special shots.
We are outside of the country at the moment and /or live busy lifestyles, are there other options? (eg Skype)
We understand that it’s not always possible for our clients to meet in person, so we can arrange to have a chat over the phone or through a Skype group chat with you and your significant other.
Do you have public liability insurance?
Yes we do. We have public liability insurance to the tune of £5 million. As we do not use any equipment that requires plugging in, we don’t require the larger PLI of £10 million.
Do you keep a backup of our wedding? And if so, for how long?
Yes, we keep a permanent backup of all your files. You will also be supplied with a permanent online gallery to your images and videos.
How do I reserve you for my wedding date?
Our payment and booking process is really simple:
To fully confirm the booking we ask for a 25% deposit as soon as possible after the booking so we can start preparing for the day.
One month before the wedding we require another 25% deposit as it gets closer to the date.
The final balance on the invoice and contract becomes payable a month after the wedding.
Do you accept credit card or PayPal?
We can accept credit card payments but these would incur a fee. We therefore recommend our clients use PayPal, if overseas, and direct bank transfer (BACS) if in UK.
If we cancel the wedding or decide to cancel your services, can we receive our deposit back?
The deposit is used to reserve your wedding date, and as such we do not accept new clients for your date. The first deposit is non refundable.
Why do you charge for Travel?
We charge for our travel as we have to compensate our team for the costs incurred travelling to your wedding venue. As we have two offices, one in London and one in Nottingham we always charge from the office that is the shortest distance to your venue.
Do we have to provide you with a hot meal?
Generally, no. This is not a requirement but if a meal is not going to be provided we kindly ask that you let us know in advance. This gives us the chance to bring a packed lunch and/or dinner to ensure we remain alert and focused throughout your special day.
Do you offer any discounts for weekday weddings or off season?
This is unfortunately something we do not offer.
Why should we do an engagement shoot?
An engagement shoot provides an opportunity for us to get to know one another better. As weddings are intimate, we have found that forming a close relationship with our clients helps us to capture your special day with natural poses and emotions. It also gives us a glimpse into your personal preferences, and style. We can explore intimate, romantic portraits, creative and artistic photos or more fun, casual snaps. All of this helps us to deliver a final product that is tailored just for you.
Can we schedule our engagement shoot for a weekend?
Typically, we prefer to shoot these on a weekday during our peak wedding season (May – Sep). However, we completely understand this cannot always be possible due to work constrictions, so we can organise a date on the weekend and even on a Sunday.
Can we choose the location and are there any costs?
The Engagement shoot is only complimentary in London. For locations outside of Greater London we will require payment for the cost of travel and will only be available Mon-Sat before 5pm.
We will provide you with a list of our favourite locations in London, but as this is a time for us to get to know you better, we often will ask if you have a preferred location. If you happen to chose a location that requires a permit, we can either fly under the radar and hope for the best, or we will pass the cost of this to you as an option if you’d prefer a hassle free session. Typically, this cost ranges from £60-100 + VAT.
What time of day do you recommend?
This will largely depend on the style you are after and we can discuss options with you before confirming the shoot logistics and details.
Do you have a wet weather plan?
As long as its not a downpour, we will often continue with the shoot and can provide creative lighting techniques to overcome the weather. If it is not possible to shoot we will kindly ask to reschedule for another date.
When should we do the engagement shoot?
We advise our couples to choose a date at least 2 months prior to their wedding day to account for any changes to the chosen timeframe.
How soon can we expect to receive the photos?
We aim to deliver the engagement photos within a 2-week window. If this is not possible we will let you know in advance.
How many images can we expect to receive from the session?
We usually deliver between 50-100 images. As it is an intimate session, we don’t like to take too many photos; quality over quantity.
Do you deliver every image you shoot?
No. On the day, there will be many shots that are not suitable. They are taken to adjust for exposure and focus, and of course they may be some photos we duplicate to compensate for closed eyes and unexpected expressions. We aim to deliver only the highest quality images.
Have you shot at my venue before?
We have shot at many different venues and yours may have been captured by our team. In the event that we have not had the pleasure of working at your venue, we always scout the location before the wedding date for the best shooting locations and to assess what equipment we may need on the day. In addition, we also do extensive online research.
Do you shoot in Jpeg or RAW? And will you supply us with the RAW images?
We primarily only shoot in RAW and only deliver these in images in Jpeg. You will receive an online gallery of images at web size and a USB with the images in the highest resolution. We do not supply you with the RAW images as our team take the images in the flattest possible profile and at various different exposures. These RAW images are not what you would like to see; they require special software in order to edit, before they are turned into the beautiful photos we supply to you.
My venue is very dark; how do you deal with those situations?
We use some of the best equipment on the market and as a result are able to shoot in practically any lighting situation. If flash photography is not allowed in the ceremony, then we may compensate with additional external lighting, but this will be done sparingly so as not to distract or take away the attention from you.
What is your photography style?
We have a tailored approach. Our photographers have experience in producing documentary (reportage), editorial (magazine-like), romantic (bright & airy), creative (studio-like) styles. Please have a look at our dedicated Photographic Style page for a clearer idea of what style you would prefer for your big day.
If no one style is preferred, our lead photographer will incorporate a combination of styles for the different sections of your day.
Do you edit all the photos?
Yes. We only deliver photos that have been edited (exposures matched and our signature looks applied).
What do you mean by retouched photos?
This is for the couples who would like their couple shoot edited to the highest possible standard. We only do this service for <25 images as it is a very time consuming process.
How many hours should we schedule for the couple shoot on the wedding day?
We typically ask for 1 hour. We don’t want to take you away from your friends and family for too long; after all it’s your special day! But we will need sufficient time if your chosen venue is large (e.g. Kew Gardens or Painshill Park).
How many images can we expect from our chosen wedding “package”?
This is dependent on the length of your wedding and to some extent on the number of guests at your wedding. For the typical wedding, of say 10-12 hours, you can expect between 600-800 images. In very special circumstances we can deliver up to 1000 images but this will need to be within reason.
How soon can we expect to receive all of the images?
Our Photographers aim to deliver all the digital files within 4-6 weeks after your big day. But as nice gesture, we also aim to deliver a selection of photos within 1-2 weeks for sharing with family and friends.
What rights do I have to the digital files?
Any images or copies of images, whether stored digitally or otherwise, and any computer program including any source or object code, computer files or printed documentation relating to such images/footage are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy, or allow to be copied photographically, electronically or by any other means photographs created as part of this contract without the express permission of The photographer and dgtl Media Ltd in writing. Digital files remain the property of The photographer and dgtl Media Ltd. Please visit http://copyrightservice.co.uk/copyright/p01_uk_copyright_law to read a Fact Sheet of how and where Copyright applies.
Will the images be in high resolution for third party printing?
Yes. All photos supplied on the USB will be supplied to you in the highest resolution for prints. However, dgtl Media Ltd. cannot accept any responsibility or liability for incorrect colour balance or quality of any images reproduced from the USB Memory Stick that we supply by Third Party Printers.
Have you filmed at my venue before?
We have filmed at many different venues in the UK and abroad and yours may have been captured by our team. In the event, that we have not had the pleasure of working at your venue (where feasible) we will scout the location before the wedding date for the best shooting locations and to assess what equipment we need on the day. In addition to this we also do extensive online research.
What is your Cinematography style?
We film your video with a cinematic approach, using our extensive commercial and event filming expertise to produce a highly polished filmic style video in a non intrusive, candid way.
Please refer to our Film Styles section for more information.
How many cinematographers do you have available?
We have an in house team of 3 expert cinematographers. Our parent brand, DGTL, is a commercial film production company who have worked for some of the biggest brands in the world. We also work closely with a team of trusted freelancers which allows us to guarantee availability throughout the wedding season.
What equipment do you use?
We use only the best equipment available and tailor each equipment setup to the specific job. We use a Sony and Canon system, with the industry standard Sony A7iii as our handheld, all condition video camera. In addition, we use the Sony FS5 cinema camera id the project calls for super slow motion video capture, or high quality multi channel audio capture. We use professional grade gimbal stabilisers to provide the smoothest footage possible. We have a number of drones at our disposal including the world class DJI Inspire 2 and the small compact DJI Mavic 2 Pro.
Do you colour grade the footage?
Yes. All footage provided will be graded with one of our signature looks. Please refer to our Film Style page for examples
What is the difference between “The Trailer”, “Film,” and “The Uncut Edition”?
The trailer is a short snapshot of your day, telling your beautiful story in a timeless method, edited to music. This is perfect for sharing with friends and family on social media. The duration is typically between 3-6mins depending on how the day goes and how much content there is to fit in.
The Film, as the name suggests, is a longer, more in depth recap of your wedding. This will include the best moments from both the ceremony and the speeches, for you to remember those intimate vows and hilarious best man moments. The duration is typically up to 20mins but this is just a guideline.
The Uncut Edition is a single, static camera placed in the most accessible viewpoint of the ceremony room and reception space. It provides a full length, unedited documentary, covering the whole ceremony and speeches, with accompanying audio. This is not a multi-cam set up and the length of the film will be the exact length of your ceremony and speeches.
Do you provide us with the RAW footage/clips?
Generally, no. But this is taken on a case by case basis. If you would like the option of having all of the RAW footage this would be available as an additional option. Please refer to the extras on our pricing section. Please note, we always shoot our footage in the highest quality codec which makes the files sizes very large. On a typical 8-hour wedding, with 2 cinematographers, we can capture 200-400GB of footage. This is why we cannot transfer the footage online, only via posted hard drive. Additionally, all our footage is shot in a flat colour profile called SLog2 which enables us to get the highest dynamic range (HDR image) when graded professionally. Due to this, when you receive the RAW footage the clips will look washed out and grey.
In what timeframe can we expect the delivery of our film/s?
As outlined in our contract, it can typically take 8-10 weeks for a first draft. Once everything is finalised and you are happy with the final product, you should typically receive all videos after 12+ weeks from the wedding date. If you would like a faster delivery of your finished video, then we have a premium edit service which will reduce the turnaround time. Please see our Optional Extras price list.
Are you licensed to use the drone at our venue?
As CAA licensed operators we have the ability to use our drones in nearly every location. However, we will need to confirm this with your chosen venue as some have placed restrictions on the use of drones and with the relevant authorities. Especially in locations near to airfields, nuclear power plants, military bases and sites of special scientific interest. We always endeavour to ensure that safety protocols are followed and will do a risk assessment before flying our drones. It will also be dependent on the weather as we cannot fly in adverse or extreme conditions. We will consult with you and any event planner or venue representative in advance of the wedding to talk through the details of drone flying.
If we choose not to have the drone will that reduce your quote?
No. We don’t charge any extra for using the drone in the first place as we count it as a standard piece of filming equipment for all our film staff. We are aware that location, weather conditions and time factors can prevent us flying at a venue. So our standard policy is to fly when possible and permissible but not to guarantee any client that they will 100% get drone footage.
How do I pick the images?
From your provided google drive gallery, we ask you to select your favourites and then move them to a specific folder to help us select your chosen files. Alternatively, you can send us the file names via email of the images you would like included in the wedding album or further still, you can send us a USB. We typically ask for your top 80 images from the day.
How many images per page do you recommend?
We recommend no more than 4 per page regardless of album choice or size. This is to ensure that the overall design of your wedding album does not look cluttered and remains a timeless and elegant reminder of your big day.
How long do books take to arrive?
From the point of design approval, the Luxury Wedding Album takes about 3 weeks.
Will you make any photos black and white for me?
Yes, of course. But the initial digital proof is 100% in colour.
Do you offer any other brands or sizes?
We have carefully selected our two wedding printer suppliers and are confident that these two options will provide the best service and product. As such, we do not at this time work with other brands.
We have a variety of sizes available but can additionally supply you with the option for gift books (e.g. a smaller album for your parents/ friends).
Do we design the book or will you?
We will design the album chronologically, but we kindly ask that you give us the family portrait group order. We will send you a digital proof when completed so that you can highlight any changes you’d like made. In this instance, please feel free to send us the image number you’d like to replace on a certain page. Only once we have received your final approval do we order your Wedding Album.
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